One passenger reported trying to call for a week – spending three hours on hold at a time. No self service refund options at all. Tuesday 21 April 2020 11:40. comments. For information on holidays that have already been disrupted, You can keep up to date on our latest coverage over on our. I immediately received an email from them confirming my ‘EasyJet refund request was being processed’. If the amount was under £100 or you used a debit card, you may be able to use the chargeback scheme. The easyJet passengers who have had their flight cancelled initially received a message telling them to click on a link to request a refund. (COVID19). EasyJet customers updated on refunds and future holidays (Image: Getty Images). While the airlines are lobbying for a temporary change in the law, this has not been accepted by the government yet. What if you bought air/hotel and foreigners are prohibited? EasyJet just like most other airlines has been under pressure to process refunds for their passengers and is now advising customers that they “try” to process refunds within 28 days. in some cases minutes before they were due to depart. In the case of flight cancellations it’s unclear what the response of card providers will be but some passengers may be able to get their money back this way. British Airways website says: ‘We’re currently experiencing extremely high call volumes. Easyjet: how to cancel and get a refund on your flight 3 May 2020 by Tom Otley The coronavirus pandemic has caused huge problems for airlines, most of … Ryanair passengers have told us they’ve tried a hundred times or more to make the online refund system work. However, we’ve confirmed that they are still entitled to refunds. It’s showing as “your request is being processed” . Have you seen the thread/s on here about trying to get a refund request through to Ryanair? ?. She says it was only because she’d claimed a refund from the airline in the past that she knew she did not need to accept a voucher. It’s showing as “your request is being processed” . If the delay is longer than 5 hours you can change your flights for a later date subject to seats being available. I applied for a refund as I was going with my 84 year old mum. I’m not going to waste my time with them. My (ta && ta.queueForLoad ? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Good luck finding the number on their website BTW (+44 330 365 5454 for the record). This tool updates the status of your refund nightly. However, it’s advisable to try everything possible to get a refund directly from the airline first. All holiday bookings up to August are able to be cancelled in exchange for credit. And then they even have extended wait time warnings when all people want is a refund NOT reschedule. I received an update on Wednesday from them apologizing that due to the number of staff having to self isolate refunds were not progressing as quickly as hoped but they would go back to your bank, Credit or debit card without you having to apply for a refund. I had an Easyjet (ta && ta.queueForLoad ? You can understand more and change your cookies preferences here. We have had SIX return Easyjet flights (12 flights in total) cancelled due to Covid restrictions since the first Lockdown. There is no option on their website to change this, they only provide a phone number. This is because the airline, rather than officially cancelling the flights, has listed them all as ‘sold out’. Easyjet are behaving despicably here. Passengers of the major airlines are still struggling to obtain refunds for cancelled flights, despite being entitled to them by law. We requested a refund on 16th March for our flight which goes out Sunday. However, being a low-cost airline, you might be wondering if it offers cancellation and refunds? How do I effectively communicate with an airline? We requested a refund on 16th March for our flight which goes out Sunday. To help the aviation industry, we had asked for Credit Vouchers for most of these flights. Answer 1 of 23: Does anyone know how long an easyJet refund takes? Coronavirus: Complete Q&A advice for travellers, Coronavirus: Should you cancel your summer holiday, Coronavirus: How to protect yourself and others. We use cookies to allow us and selected partners to improve your experience and our advertising. Answer 1 of 23: Does anyone know how long an easyJet refund takes? has been inundated with passengers who say it is almost impossible to claim because forms aren’t available online, don’t work or it’s impossible to contact customer service. Mike, what date did they cancel your (ta && ta.queueForLoad ? Their chat service is CLOSED so every customer needs to CALL them to get the refund they are entitled to. I've just spoken to a friend who booked direct and had his flight cancelled yesterday for travel on Sunday. It’s showing as “your request is being processed” . We are working hard to process your request as quickly as possible. (COVID19). Answer 1 of 10: Easyjet cancelled my flights at beginning of June. I have now been waiting 8 weeks for a refund and it can take up to … ... BA has removed the option of being able to submit a simple refund claim form on its website. Where can I get a cheap COVID-19 test to travel? After making multiple failed attempts to claim online from Ryanair or struggling to get through to British Airways, some passengers even say they’ve resorted to calling their bank or card provider. We requested a refund on 16th March for our flight which goes out Sunday. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. >>. Answer 1 of 25: Does anyone know how long an easyJet refund takes? Tagged as: British Airways coronavirus covid-19 Easyjet refunds Ryanair. We requested a refund on 16th March for our flight which goes out Sunday. Yet strangely NO option to select a Refund! This is the version of our website addressed to speakers of English in the United States. Please don’t call or message unless you’re travelling in the next 72 hours.’. Find out more about claiming on a credit card. Beginning of April , I contacted EasyJet via Twitter about another set of cancelled flights, took some time but finally got a reply and was promised the refund in 3-5 days. I didn’t even get an e mail acknowledgment so I don’t even know if this has even reached them. ... How can I get a refund from easyJet? Thank you for contacting us and for submitting a refund request. We got an automated email a few minutes later saying our refund was being processed. When it comes to EasyJet refunds, he added: "Our team are processing refund requests as … They're obliged to tell you that you are entitled to a refund but they're gonna make it as awkward as possible for you to actually get it. The message from easyJet … It’s showing as “your request is being processed” . However, passengers reported on complaints forums that they were receiving error messages and having to contact customer service for assistance. I have been unable to get through to Easyjet and worried that they won't respond to my refund request until it is too late. Keep checking each day for that. I wonder if the OP has now got their refund ,they have neve come back to the thread. Around 2 weeks later, I received another email thanking me for supporting EasyJet by requesting a voucher. it is now July 13 and same still being processed on the screen. If you want a cash refund from easyJet, you need to complete its online claims form. When I got the cancelation notice both on the ap & email it told you very clearly that if you booked direct with them [Easyjet and not a comparison site] your refund was automatically being processed back to where you paid them from, YOU DO NOT HAVE TO APPLY. Use the Where’s My Refund tool on the IRS website to determine the current status. Of course nobody can get through to their one telephone operator. Last week I check my status on the Where's My Refund site. Answer 1 of 23: Does anyone know how long an easyJet refund takes? If you are beyond the 21-day threshold, here are the steps I recommend taking to determine why your refund is still being processed. More recently passengers have told us that there is no longer a link for claiming a refund in the cancellation email, nor does it explain that they are entitled to a refund. even resorted to asking their bank card provider to take action against the airlines. I’ve seen no mention of automatic refunds. When I got the cancelation notice both on the ap & email it told you very clearly that if you booked direct with them [Easyjet and not a comparison site] your refund was automatically being processed back to where you paid them from, YOU DO NOT HAVE TO APPLY. Monday 22 June 2020 16:01. comments. Around 2 weeks later, I received another email thanking me for supporting EasyJet by requesting a voucher. It says it will try to refund you within 28 days, but it warns that refunds may take up to 90 days to be processed. You need to be patient however. (COVID19). Thank you for contacting us and for submitting a refund request. Not even a link to the right contact. I checked today and the bars are gone and there is a message saying that my return is being processed and I will be given a date for my return later. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106183892', '');}, 'log_autolink_impression');flight yet the onus is the CUSTOMER to chase them for a refund! Presumably the flights will be officially cancelled nearer the date they’re due to fly and only then will passengers be able to use the online claims system. I checked today and the bars are gone and there is a message saying that my return is being processed and I will be given a date for my return later. Tuesday 21 April 2020 11:40. comments. Re: How long to claim a refund - Easyjet? Yes, I booked direct via EasyJet. EasyJet customers updated on refunds and future holidays (Image: Getty Images). Guest. If there are updates, they will be automatically posted to this page. Reply to: How long to claim a refund - Easyjet? Spoke to very helpful lady who checked my details and said that I would get our refund within the next 5 days. They think some passengers don't want a refund? In EasyJet’s case, they do offer cancellation and refunds, but it depends on certain circumstances. They seem to be pushing for re-bookings. << Even RYANAIR offer a simple website option to claim a refund. My suggestion is, even if your flights had been cancelled whilst there was still the option to click 'refund' and you chose a refund but the email that you got did not have "Refund of £X" in the Payment details section, that you are going to have to call easyJet. (COVID19). Why wouldn't this simply be processed automatically by Easyjet? I immediately received an email from them confirming my ‘EasyJet refund request was being processed’. The details on how to get a refund are all on the Easyjet Covid info page - it is very clear but says that (a) Currently, it’s only possible to request a refund by their Customer Service Team by phone , and (b) Their Customer Service Team on 0330 365 5000 are very busy at the moment, so many customers are enduring long waits on hold . Can something be wrong? What's with these screwy ticket prices? What is the best way to contact Travel2Be? Passenger Joanna Pearl (who we heard from in our previous story) finally received a refund after trying the online system between 75 and 100 times. He's contacted his credit card provider because he can't get through to easyJet. Filed 01/30/18. Airline, Airport, and Travel Abbreviations. personally I have been waiting just over 3 weeks for a refund from Easyjet and my account says it is being processed .I will wait another week or 2 before I start to chase it up. yes, have a look at the" manage my booking" section and it should say , click on "View" , you should see you flights as cancelled and at the top of the block " Your request is being processed". I have now been waiting 8 weeks for a refund and it can take up to … We requested a refund on 16th March for our flight which goes out Sunday. They don’t have to accept a voucher or a change of date, if they don’t want to. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106183977', '');}, 'log_autolink_impression');flights marked up? Answer 1 of 23: Does anyone know how long an easyJet refund takes? Easyjet say they are currently processing refunds, on average, 13.4 days after cancellation, but it may take up to a month to get an answer. By continuing to browse you consent to our use of cookies. ... BA has removed the option of being able to submit a simple refund claim form on its website. Buy now or later? Not only that but despite having cancelled so many flights due to coronavirus, their website offers a myriad of ways to CHANGE to another flight (all suspiciously marked up BTW while this is going on). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106194951', '');}, 'log_autolink_impression');flights have been cancelled and EasyJet didn’t even email me!
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